Rental Assistance · See If You Qualify (2023)

Privacy and Data Sharing Policy

Effective Date: 07/19/2017

This Privacy Policy explains how mRelief, our employees, agents, subsidiaries, and affiliates, (collectively, “mRelief,” “we,” “our,” or “us”) collect, use, and share your information. When you communicate with us via SMS or text messaging, visit our website, official social media sites, or other online properties, including those owned, controlled, or operated by a subsidiary or affiliate, (collectively “sites,”) mRelief may collect and use certain information about you. mRelief recognizes that you care about how your information is used, and your privacy is important to us. This Privacy Policy explains how we may collect and use your information, particularly your personal information, and the choices you can make about what information you share.

This Privacy Policy applies only to our sites, and covers only information collected in connection with your access and use of our sites. Please read this Privacy Policy carefully. By continuing to interact with our sites, you are agreeing to the practices described in this Privacy Policy.

Changes to this Privacy Policy

We ask that you read this Privacy Policy from time to time. mRelief may modify this Privacy Policy at any time in its sole discretion. If we make material changes to this Privacy Policy that increase our rights to use personal information we have previously collected about you, we will obtain your consent either through an email to your registered email address or by prominent posting on our sites.

What Information Does mRelief Collect About You?

mRelief collects information about you when you interact with our sites. We provide you with information to determine your eligibility for social services and public aid, such as the Supplemental Nutrition Assistance Program (SNAP), among others. When you communicate with us by text message, standard text message and data rates may apply.

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In order to provide you this service, we may collect information you provide to us including, but not limited to:

In addition, we may automatically collect information about the devices you use to interact with our services. The information we automatically collect may include your web browser type and version, and browsing information collected through cookies and beacons, such as your IP address. mRelief may also automatically collect information about how you use its services, such as what you have searched for and viewed.

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mRelief services does collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our sites, and we do not alter any of our data collection and use practices upon receipt of such a signal.

SSN Policy

After 60-days, we will delete social security numbers included on any online application on mRelief’s servers. However, we will store social security numbers provided through applications conducted over the phone for auditing purposes in compliance with telephonic signature rulings.

How Does mRelief Protect Children’s Privacy?

mRelief sites are general audience sites not directed at children under the age of 13. If we obtain actual knowledge that any information we collect has been provided by a child under the age of 13, we will promptly delete that information.

How Does mRelief Use The Information Collected About You?

mRelief may use the information it collects about you, including social security number, employment status, address, information related to public aid history and eligibility, and other information, for a number of purposes, including:

When does mRelief Share Your Information?

mRelief may share your information, including your address, if you have provided it, with third parties for the purpose of matching you with social services agencies, businesses or venues that can provide you with assistance. This involves our sharing your phone number with them enabling them to follow-up with you to assist with enrollment for benefits. We will share only contact information, such as phone number, email, or address, but not the underlying data you have shared that has been used to determine that status. We also may share your information with third-party service providers who perform services and functions on our behalf, including analytics services, and to support our interactions with you including, for example, providing our services, communicating with you. Similarly, we may provide your information to third parties that may assist you in traveling to social services agencies.

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For those completing applications on our site in the state of California, we store all personally identifiable information after you have first entered it in an encrypted database. After application is submitted, the last 4-digits of social security numbers will be stored in our database to provide client support and for effective reporting on how many people we assist.

If determined likely eligible in the next step and you submit an application, you authorize the nonprofit mRelief, owner of, to create an account for you at and submit an application for you to Your account credentials will be made available to you after the conclusion of the application process.

If determined likely eligible in the next step and you submit an application, you authorize a representative from mRelief to help your household with your CalFresh benefits. This person can also speak for you at the interview and help you complete forms. You will have to repay any benefits you may get by mistake because of information mRelief gives the County.

mRelief may share your information with third parties where mRelief determines that doing so is appropriate to:

  • Enforce mRelief’s Terms of Use;

  • Protect mRelief’s property, services and legal rights;

  • Prevent physical harm to persons or the property of others;

  • Prevent fraud against mRelief and others; or

  • Support auditing, compliance, and corporate governance functions.

It is our policy to protect you, to the extent reasonably possible, from violations of your privacy and other rights with respect to your data. We consult with counsel before complying with legal orders and contest requests that we believe to be invalid under applicable law. When legally required, however, we comply with valid legal orders to provide information. In any event, we will notify you of any legally binding request for disclosure of your information by a government authority, unless otherwise prohibited by law or when reasonably necessary to preserve the confidentiality of a law enforcement investigation. Accordingly, we may disclose your information if we reasonably believe it is necessary to:

How Does mRelief Use Cookies?

When you visit our sites, mRelief may place pieces of code, commonly referred to as “cookies,” or similar technology on your devices. mRelief may begin collecting information as soon as you visit our sites. By using our sites, you permit mRelief to collect and use your information in accordance with this Privacy Policy.

mRelief uses cookies to collect information about how you use this website. Many Internet browsers and mobile devices allow you to block the transmission of information, such as your IP address or location information, or to block the installation of cookies. You may choose to enable these options. However, enabling these options may prevent you from using many of the core features and functions available on our sites.

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How Does mRelief Protect My Information?

mRelief has implemented an information security program that includes administrative, technical and physical controls that are designed to reasonably safeguard information that can individually identify you. For example, we use industry-standard encryption technology to secure personal information.

You can review, modify, and delete certain information related to your use of our digital properties by contacting mRelief as described in this policy. You can unsubscribe to email, text, or other messages by sending us a note through our contact form or by following the instructions contained within the message. You can also ask us to update your information by contacting us at our contact form at or at

Nonprofit Transfers and Changes

We reserve the right to disclose and transfer all information related to the websites, including personal information:

  • to a subsequent owner, co-owner or operator of one or more of the sites; or

  • in connection with a merger, consolidation, sale, or restructuring of our organization.

California Privacy Rights

Pursuant to California Civil Code Section 1798.83(c)(2), mRelief does not share your personal information with third parties for those third parties’ direct marketing use.

How Can I Contact mRelief?

Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can reach us online at You also can write to us at:


222 W Merchandise Mart Plaza

12th Floor

Chicago, IL 60654

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